repairs heading badge

The Music Den is the "go-to" place for musical instrument repairs.

For over 3 decades experienced-pros and beginners alike have depended on The Music Den to keep their instruments in top playing condition. Our Repair specialists are players, craftsman, educators, and most importantly they are here to provide great service.

Visit Our Store

1 Drop off your instrument

Upon arrival at our store, a sales associate will check in your instrument at the front counter. They will create a service ticket with the instrument serial number and any information that pertains to your repair or service.

2 Complete Work or Estimate*

Once in our shop, our staff will check, play test and diagnose your instrument. If your repair or service is going to cost more than approximately $60 we will call with an estimate and get your 'OK' before completing any work.

3 Pick up your instrument

A sales associate will call when your instrument is ready to be picked up.....Pick it up.


Rental Customers

Keeping your rental instrument in proper playing condition is important. The good news is that during your lease period your instrument is covered by our Maintainence & Repair Plan (see rental terms for more information.)

Service Options

  • Drop-Off - Drop the instrument at our Randolph store location.
  • School Pick-Up - If your school is one we service the instrument can be picked up by one of our school representitives.

All Other Customers (Non-Rental Customers)

Service Options

  • Drop-Off - Drop the instrument at our Randolph store location.

* If your repair is going to cost under $60.00 we will complete it and you will be charged. If you would like an estimate before any work is done period, even if it is under $60.00, simply let the sales associate know and they will put a note in your ticket. No repairs will begin and no charges will be applied until we get your 'OK'.

Below of is a list of services we offer. The list is not comprehensive. If you don't see somthing listed please don't hesitate to contact us and ask.

Woodwinds

  • Saxophones
  • Flute
  • Clarinets
  • Oboe
  • Bassoon
  • English Horn

Brass

  • Trumpets
  • Trombones
  • French Horns
  • Baritones
  • Euphoniums
  • Marching Brass

Fretted

  • Guitars
  • Bass Guitars
  • Banjo
  • Mandolin
  • Ukulees

Orchestral Strings

  • Violin
  • Viola
  • Cello
  • Double Bass

Meet Our Repair Technicians

Orchestral String Repairs

Dave Rutan

Dave Rutan

Dave Rutan is our orchestral strings technician. He came to us through his interest in woodworking and trained under Jerry Scognamiglio. Dave has worked for us several years. He is responsible for maintaining the shop's rental instruments as well as client repairs including re-hairing bows.

Brass Repairs

Pete Tumillo

Pete Tummillo

Peter Tummillo is our Brass Specialist. He has a Bachelors and Masters in Music Education from Montclair State University. Peter worked for 31 years as Director of Bands at Jefferson Township High School and has been our Brass Repair Technician for almost 20 years.

Woodwind Repairs

Ron Parello

Ron Parello

Ron Parello is our Repair Department Manager. He has a Bachelor's of Music Education/Performance from HARTT College of Music and a Master's in Performance from East Carolina University. Mr. Parello has been a music educator for 30 years including 25 years as a saxophone instructor at William Patterson University. He has taught private lessons here at The Music Den and other shops and has been repairing instruments for us the past 20 plus years.

Guitar Technician

Angelo Amati

Angelo Amati

Angelo Amati has been a passionate, honest, and meticulous Guitar Technician since 2015. He started playing guitar at 10 years old, and has developed a deep respect for music and all musical instruments through his many years of learning and appreciating the craft of music performance. He has experience with setups, pickup installations, and cosmetic repairs for guitars, bass guitars, banjos, ukuleles, mandolins, and dulcimers.


General Questions

Do I need to make an appointment?

No. We service instruments in the order they are brought in. No appointment is necessary.


Can you fix my instrument while I wait?

Generally no. We have an always running back-log of instruments. We repair them in the order they are received. When you drop your instrument off if it seems like it is a simple fix we try to accommodate when possible but we can't make any guarantees.


If I call or email and tell you _______ is wrong with my instrument. Can you tell me how much will it cost to fix?

No. We really can't give an accurate estimate without a tech being able to examine the physical instrument.


Woodwind Questions

You said there are 4 pads on my saxophone that need to be replaced. Can you replace only the "important ones" or make it play "enough" for band?

Any air leaks will negatively effect the playing of the whole instrument and depending on the location of the leak potentially render the whole instrument unplayable --The whole system is dependent on its parts. A car needs 4 inflated tires to drive properly. If you only inflate 2 tires the car isn't going anywhere.

Loading...