Return Policy

The Music Den wants you to be fully satisfied with your purchase. The Music Den has a cash back return policy for all online returns 45 days from the date of sale. (Note: This does not apply to eBay, Amazon, Peavey Magnet, or in-store purchases.) Please read the items below carefully to ensure that your Item Return is done correctly.

  • To return an item purchased online from www.themusicden.com, you must notify The Music Den by phone within 45 days from the date of the sale to receive an RA#.

  • All returns must have an RA# (Return Authorization Number). To receive an RA#, Please call 1-800-479-1189. Do not forget to mention your customer number and order number so that we can expedite your request. RA# requests cannot be made by email.

  • All Returns must be received by the Music Den within 10 days of the day you received the RA#.

  • All shipping costs are the responsibility of the customer and are non-refundable.

  • The following items cannot be returned: Sheet Music, Books, Reeds, Strings, Harmonicas, Microphones, Clothing, CD's, Videos, DVD's, and Software.

  • Returned items must be in their original condition and packaging. Returned items not in their original condition will be charged a 15% restocking fee.

  • Special orders can only be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.

  • When you ship your item, make sure that your RA# is printed clearly on the outside of the package.
    Ship the item to:

    The Music Den
    Ledgewood Mall
    461 State Route 10 East
    Ledgewood, NJ 07852

For answers to any questions about our return policy, please call 1-800-479-1189 or click here to send us an email.
(RA# requests cannot be made via email.)