Frequently Asked Questions
Q: How late are you open?
A: Our store hours are 10-8 Monday through Thursday, 10-6 Friday And Saturday, and 12-5 on Sunday
Q: How long does it take to special order a product?
A: Most special orders come in within a 2 week time span, sooner if we have the item in our warehouse. For any order difficulties, such as back orders, our sales staff will be in contact with you to ensure you receive your product as soon as possible.
Q: Do you repair instruments?
A: Yes, we can repair just about any performance instrument. We have a highly trained repair staff that can repair all fretted, stringed, band, and orchestral instruments. We also have a professional piano tuner who can be requested to tune your piano. We do not repair professoinal audio products in our repair shop. Instead we work closely with highly reputable regional pro audio repair shops.
Q: Do you buy used instruments?
A: Depending on current store stock, condition of instrument, value, make, year, and brand, a trade-in or purchase of an old instrument will be considered.
Q: Do you move pianos?
A: We move pianos purchased through our store. If you are moving and need assistance, we can put you in touch with professional piano movers. NEVER try and move a piano yourself, as it is extremely dangerous and could void any warranties on your purchase.